FTC CHAT
CONTROL HELP
Can't access
an FTC Chat Service, using Internet Explorer 6? Try this:
If you've having difficulty accessing the FTC Chat Network, the
following corrective actions have helped users successfully replace
the chat control program that may be causing the problem.
- In Internet Explorer,
click "Tools" at the top of your browser and then click
"Internet Options".
- In the "Internet Options"
dialog box (see below), select the "General" tab, and then click
on the following buttons and click "OK" or "Yes" when asked if
you want to proceed:
- "Delete Cookies..."
- "Delete Files..."
- "Clear History"
- On the "General" tab and
in the "Temporary Internet Files" section, click
"Settings...".
- In the "Settings" window,
click the button "View Objects" (see below).
- In the "Download
Program Files" window, select, right-click and delete all files
beginning with "FTCChat Control". When asked to confirm
the deletion,
click "Yes".
- Close this
window, click "OK", and then "OK" again to save
these settings.
- Using Internet Explorer,
open your preferred FTC Chat page and join a Chat. This will
trigger a download of the new Chat Control. When asked to
accept a security warning, click "Yes".
You should now be able to
join the FTC Network Chat Room.
If you
have completed the steps above and are still experiencing problems,
please contact us via the "Live Online Support" link found at the
top of all FTC Chat web pages or by submitting an eSupport Trouble Ticket here.
When you contact Live Support or submit a trouble ticket,
please be prepared to provide us with the following details so we
can further assist you.
-
What is
the security level that you have set in your browser? (high,
medium, low, etc...)
-
Is your
computer protected by a firewall or proxy setup?
-
Is your
computer connected to a home network, or a corporate network
that might have an unusual configuration?
-
What
type of connection do you have to the Internet? (DSL, 56K
modem, Cable Modem, etc...)
-
Have you
been able to successfully use FTC Chat in the past?
-
If you
have been able to use FTC Chat in the past, when was the last
time that you chatted in a FTC Chat room and what is your
current User ID?
|
