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FTC SUPPORT DOCUMENT 104

 


Clearing Cookies
 

 This document is intended to walk the reader through the process of deleting cookies.  Cookies sometimes become corrupted and need to be cleared, so new ones will be generated by the sites you frequent.  When you log into an FTC site for the first time, a cookie will be used to recall your username and password to facilitate future visits.  If you are having a problem logging in, a cookie may have become corrupted.  A typical example is a guest who signs up and cannot remove the original Guest_[name here] nickname.  Deleting cookies will remove the old nickname from your computer and will permit the new cookie to recall the proper nickname.

 1.  Close out all Internet Explorer windows, except this page.

 2.  Go to your Start menu.

  

3.  When the Start menu pops up, select the Control Panel Option.

 

 

4.  When the Control Panel opens, double click on the Internet Options icon.

 

  

5.  Click the Delete Cookie button, and then click the OK button to close the window.  Close out of all open windows and re-launch your browser.  You should now be able to join our network without any corrupted cookies.

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