Can't access an FTC Chat Service, using Internet Explorer 7? Try this:

If you've having difficulty accessing a room on the FTC Chat Service, the following corrective actions have helped users successfully replace the chat control program that may be causing the problem.

1.  Select Control Panel from your Start Menu and then click "Internet Options".

2.  On the "Internet Options" dialog box (see above), click on the Delete button (highlighted   above).

3.  You will see the Delete Browsing History dialogue box.  Here you will click on:   

• "Delete Cookies..."
• "Delete Files..."
• "Clear History" (optional - this will clear any record of the browsing history on your computer)

After deleting Cookies and Files, click Close, which will take you back to the Internet Properties    dialogue box:

4.  On Internet Properties dialog box, click the Programs tab (see above).

5.  On the Programs tab click Manage add-ons (see above).

6.  On the Manage Add-ons dialog box, you will see a scroll bar on the right side of the page.  Scroll down if necessary until you see the  "FTCChat Control" entry. Highlight FTCChat Control (see above) and then click the Delete button under Delete ActiveX (see above).  It may take a moment for your system to fully delete the old Chat Control, but you will see it disappear from the list of Add-ons once it has been fully deleted.

7.  Close this window by clicking "OK", and then "OK" again to save these settings.

8.  Using Internet Explorer, open your preferred FTC Chat page and join a Chat. This will trigger a download of the new Chat Control. When asked to accept a security warning, click "Yes".

You should now be able to join any FTC Chat Service room.

If you have completed the steps above and are still experiencing problems, please contact us via the "Live Online Support" link found at the top of all FTC Chat web pages or by submitting an eSupport Trouble Ticket here.  When you contact Live Support or submit a trouble ticket, please be prepared to provide us with the following details so we can further assist you.

• What is the security level that you have set in your browser?  (high, medium, low, etc...)
• Is your computer protected by a firewall or proxy setup?
• Is your computer connected to a home network, or a corporate network that might have an unusual configuration?
• What type of connection do you have to the Internet?  (DSL, 56K modem, Cable Modem, etc...)
• Have you been able to successfully use FTC Chat in the past?
• If you have been able to use FTC Chat in the past, when was the last time that you chatted in a FTC Chat room and what is your current User ID?